Refund policy

All Sales Are Final

All apparel sold in our shop is made to order using a print-on-demand production process. Each item is printed specifically for you after your order is placed.

Because our products are made to order, all apparel sales are final, and we do not accept returns, exchanges, or refunds for reasons such as incorrect sizing, change of mind, or ordering the wrong item. Please review product descriptions, sizing charts, and order details carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

We want you to be happy with your order! If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at store@focus.org. Please include your order number and clear photos of the issue so we can review it and determine an appropriate resolution.

Order Cancellations & Changes

Because orders are sent to production shortly after purchase, we cannot guarantee cancellations or changes once an order has been submitted. Please double-check your shipping address, selected size, color, and other order details before placing your order. Shipping errors or returned packages due to inability to deliver are held at our warehouse and will be re-shipped at the customer's expense. 

Thank you for supporting our shop! We appreciate your understanding of our made-to-order production process.